tag:blogger.com,1999:blog-9215006984353817373.post2340853459372813501..comments2024-03-23T12:56:50.209+00:00Comments on 99% is ....... The Barnet Eye: Barnet Council website now fixed & the Council thank The Barnet Eye!Rog Thttp://www.blogger.com/profile/08139705078907584931noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-9215006984353817373.post-59606299871103517952015-09-23T22:03:19.115+01:002015-09-23T22:03:19.115+01:00Hi Rog, Sadly this is a very common problem. There...Hi Rog, Sadly this is a very common problem. There are multiple broken links on the website, and I have referred many back to them. At the Performance and Contract monitoring meeting on 1 September I asked many questions about Capita's performance including the website. It may interest you to know that some of the worst performance was from RE and CSG pages. Below is an extract from the committee report.<br />"50% of surveys rated the website as poor. An analysis of ratings in June showed that 35% of the poor comments related to IT functionality, whilst 40% were linked to page content. Once the search function – a current significant source of customer frustration - is improved in August, we expect to see a much more significant improvement in satisfaction. All webpages are owned by a Delivery Unit, and some of the lowest ratings were received by RE (27%), CSG (33%) and Barnet Homes (37%)." The satisfaction target is 80%.<br />Capita are paid millions as the council's IT contractor yet the service is poor. Not good enough.Mr Reasonablehttps://www.blogger.com/profile/13496421592535949071noreply@blogger.com