Crapitally Unconnected - Another First Capital Cockup

Tuesday night we had a great night out at Boz Boorers Xmas party. As we had an early get up, we left at 11pm, in time for the 11.27 train from West Hampstead to Mill Hill Broadway. Earlier in the evening, we checked the website to ensure there were no problems as driving was the other option. As we wanted a drink, but couldn't get hammered, either option worked. As the the FCC website said a normal Saturday service was running, it seemed the more convenient option. Sadly when we arrived at West Hampstead for the train home, it became clear that it was anything but a normal Saturday service. All trains were terminating at Hendon, one stop short of Mill Hill. As there was a train in, we jumped on. We were in Hendon ten minutes later. Hordes of people, a few FCC employees running around. I asked a couple of questions "Why aren't there any buses" The response "Because we didn't know four trains would come at once" An odd response. Don't they actually look at the timetable. I then asked when the next one to Mill Hill would be along. The answer "Soon". Soon turned out to be around 20 minutes later. We got on and the bus waited for another 10 minutes. When it got going, it took a bizarre route. Rather than driving up the hill to the A41, it drove down the hill to the Edgware Road, then south to Staples corner, along the North Circular to Brent Cross, then up the A41, a huge detour.

 So a journey that took 5 minutes, ended up taking nearly an hour, in a state of total confusion. A few hundred peoples night out was ruined. I have a few questions for FCC.

a) Why was there nothing on their website?
b) Why did none of their staff have a clue what was going on, even down to the level of how many trains were arriving?
c)  Why didn't the coach drivers know the quickest routes

All basic stuff. As usual, no information and no organisation as soon as something goes wrong.