It is simply totally unbelievable that anyone who commutes to the City from Borehamwood, could possibly say such a thing. Given the "emergency timetable" we had to endure, do you believe that any real person using the service would say it? First Capital Connect stand to loose hundreds of millions of pounds worth of revenue if they are stripped of the franchise. It is clear that they've gone into PR overdrive. It is clear to me that this company will stop at nothing to protect the revenue for their shareholders and directors. Sure I can't prove anything, but I use the service from the next stop on the line. I know what it's been like. Lord Adonis should take note of these tactics
"I use Thameslink to work in the city. I find the service good. It's a great service"