Showing posts with label rail franchise renewal. Show all posts
Showing posts with label rail franchise renewal. Show all posts

Tuesday, 29 March 2022

Thameslink Special - Why is the government letting GTR (Govia) trains carry on mismanaging our railway?


I've used the Thameslink service since it was inaugurated. I was working for BT at the time in Blackfriars and travelling from Mill Hill. I was rather fond of the service, as it took me from door to door in just under half an hour on a good day. There were eight trains an hour in the rush hour, four of which were fast from Mill Hill to St Pancras. Prior to the line opening, I'd have to walk from Farringdon and it cut 15 minutes each way from my journey. The service opened in May 1988. 

When British Rail was privatised, Govia took over. It took them a couple of years to work out how to run the network properly. The early years were a nightmare of cancellations and delays, but it eventually settled down. In 2006 (to my disgust as I thought it should have been renationalised), it was handed over to First Capital Connect. Another period of two years of chaos and debacle as they worked out how to run the network resulted. They also cut the number of trains an hour to four slow ones, which as a result were always packed in rush hour. There was a mini rebellion and eventually they were restored to six an hour in rush hour, with couple of semi fast services.

In 2015 Govia returned in the form of GTR, once again there was a period of chaos as the new operator worked out how to manage the network. In 2018 a chaotic new timetable was introduced, which caused chaos. It ended with the managing director of Govia resigning. The service had just about recovered when the pandemic hit. Over the course of the pandemic, it emerged that Go-Ahead trains, the majority owner of GTR had performed £25 million fraud on the taxpayer and were stripped of the Southern Railways franchise.

As the railway system recovevered from the pandemic and numbers started to return, GTR have imposed an emergency timetable on commuters. This has resulted in a return to four slow trains in the morning rush hour, with a long gap between trains

08:23 from Mill Hill Broadway(MIL) arriving at London St Pancras(STP) at 08:47. This service takes 24 minutes, is Direct. and is currently On time. click for more info










This has created a situation where there is overcrowding and at a time when there is a pandemic, additional risks to commuters of infection. Many are voting with their feet and shunning train travel, just at a time when we should be trying to reduce our usage of fossil fuels such as petrol and diesel.


As the service is supported by the taxpayer, we need a service that serves taxpayers properly, not dodgy train companies that have a very shady record of dealing with public money. Why is the government allowing this mess to continue? If we are serious about sorting out our emissions, we need a reliable transport service. The sorry tale of the Thameslink franchise is anything but that. It should be brought under public control ASAP. 


Wednesday, 3 January 2018

Spare me the Labour hypocrisy on Rail Fares

One of the subjects that this blog takes very seriously is public transport. The blog I've probably spent longer researching than any other was last months one concerning the future of rail transport. Although I'm not an industry insider or a rail buff, it is a subject that fascinates me and I have come to realise is vital for the economic health of our city and the country.

Today the Labour party has launched a big assault on the Conservative Party under the title of #Railfail against the huge hikes in rail fares that have come into force today. On a very simplistic level, I am tempted to applaud the Labour attempts to portray the Tories as uncaring in their campaign. It is clearly great politics because it is an issue that is easy to understand and lets face it, no one likes having a fare hike coming out of their pocket.

But any campaign has to be honest.  There are many things to criticise about the Tories policy on Transport, but we are appalled by the rather hypocritical stance that the Labour party is taking. Lets look at a few undisputable facts.

1. In 1997, Tony Blair lead Labour to the largest majority of modern times in Parliament. Public finances were in a strong position and it was clear that Rail privatisation was not working. Labour won three elections in a row. However they did absolutely nothing to reverse privatisation, apart from when private companies failed (most notably with Railtrack and the East Coast franchise). In Barnet, commuters suffered a truly awful period during the First Capital Connect era under Labour. I've had this discussion with several Labour supporters, who claim things will be different under a Corbyn led government, and that privatisation is definitely a priority. Personally I take the view that if they were serious about transport, then they would have details of a serious joined up, sustainable and deliverable transport future on the placards, rather than the current campaign. One has to presume that the Blair government looked at privatisation. The harsh truth is that Labour could have undone privatisation and didn't.
Rail Fare increases by year

2. Labour, The Tories and The Coalition all put fares up, this graphic shows that the biggest rise was under Gordon Brown (7.6% in 2009). The biggest problem in the relation to the UK and rail is the chronic under investment. There are all manner of schemes that would produce decent returns on investment and would massively improve the lot of passengers. Schemes such as Crossrail 2, The West London Orbital Railway, Midland Mainline Electrification, High Speed Trans Penine Routes, etc are all languishing awaiting funding. For us in The London Borough of Barnet, The Thameslink project is coming to an end, with all the disruption it has brought. London Bridge is reopened and in May we'll see more trains. Passengers will bear the brunt of the cost of this. If you asked any commuter from Mill Hill what the biggest problem is and they'd say boiling hot, packed rush hour services. Whilst cheaper fares may be desirable, they will do nothing to address this. Many passengers think they pay too much for a sub standard service, but most I know wouldn't mind the costs if you could get on the trains, they ran on time and they weren't roasting hot. If you use the "Finding a quieter train" app you will see that all Mill Hill Rush hour trains are packed to bursting. There is no quick fix to the funding issues that plague the railway. To pretend that a lower level of fare rise will make things better is clearly nonsense. Unless there were more trains, it would simply attract more people and make the situation impossible. The sad truth is that whatever  a Labour government did on the transport front, there is no way anything would improve for several years and if there was an across the board fare cut, it could be a disaster.

3. The Labour Party rightly point to the fact that the Tories have baled out the failing operators of the East Coast franchise and that this has cost taxpayers a fortune. It is also correct to say that when the franchise failed before, it functioned better as a state run operation.

The videos being put out by Labour imply that a complete renationalisation of the network will solve all the problems. The evidence of the East Coast franchise on the face of it seems to back up the Labour campaign.


Of course I have a huge amount of sympathy with this view, however Labour can't just give us these platitudes. Any renationalisation of rail would need to be properly thought out and may take decades to achieve, given the fragmentary way that the Tories broke up British Rail. Some aspects of British Rail, such as the technology and train building functions simply can't be brought back in house. In may ways, the infrastructure is already in private ownership under Network Rail. It must also be said that some of the private companies actually provide a decent service and the last thing that should be a priority for these should be to hoist huge management changes on them. My experience as a commuter shows that when the management changes on franchises (I've seen it three times) chaos ensues until the new management work out how to run the railway. The outgoing company also seems to stop training drivers etc, to maximise profits, resulting in all manner of chaos.

Labour should know this.  If Andy McDonald was standing up and promoting a coherent plan to renationalised the network, in a sensible and structured way, starting with failing franchises and building up management competence then we'd have the basis of a good plan. For Mill Hill, moving Thameslink local services to TFL would be a far better way forward than to suddenly renationalise the whole of the rail network.

If we take off the rose tinted glasses, British Rail was not a golden age of rail. It was a long term project of managed decline. Whilst other countries such as France and Japan built High Speed Rail networks, the UK replaced dirty, polluting steam engines with dirty polluting diesel engines. Only the UK could modernise and upgrade a mainline railway, electrify it and then scrap the whole thing (the Woodhead Transpenine route).  Thirty years later, we are looking at building a multi billion railway to simply reinstate that route. Much as we may hate rail privatisation, in terms of passenger numbers and investment, the period has been far more successful than the BR era.

Of course what Mr McDonald is seeking to capitalise on is our aversion to paying huge price rises to badly run private companies. This is clever politics, but without a clear, detailed and robust plan, explaining how funding will be maintained, how infrastructure projects will be implemented and financed and how issues of overcrowding will be addressed, it is all meaningless platitudes.

The Labour Party has an awful record on the rail network. The Tories is even worse. Short termism has been the order of the day for the last 70 years. In truth it is a miracle that full Thameslink is only being delivered 18 years late.

What I would like to see is a Royal Commission set up, to take a proper look at the UK transport infrastructure, including rail, air and road travel. I'd put it within their remit to examine models of management and ownership from around the world and work out the best way to fund, manage and rebuild our creaking infrastructure. At present we have all manner of controversial transport schemes. A new runway at Heathrow, HS2, Crossrail 2, Northern Powerhouse etc. There is no joined up thinking at all. We have airports such as Luton that don't even have a train station on site. We have abandoned railways such as The Woodhead route, with new schemes to rebuild parallel routes. There is a scheme to rebuild a railway between Oxford and Cambridge as part of the East West Rail scheme that will use polluting diesel traction. The government is planning £61 billion worth of new road schemes. A holistic view of all of this is what is needed. A coherent national transport plan, that all parties commit to and agree to fund. The Cameron governments seemed rather obsessed with huge schemes. I am convinced that a whole swathe of well planned smaller schemes, addressing bottlenecks, reopening closed lines and electrifying main lines would have delivered far more benefit, at far less cost than the HS2 project. It may well be that when we'd fixed the existing network, HS2 would have been needed, and the route should have been protected, but it is ridiculous that we will still have diesel trains trundling to Derby, Nottingham, Aylesbury and Cornwall whilst building such a highly controversial project.

What we are seeing from the Labour Party is a very one dimensional political attack that does nothing to move the debate from arguing over which sticking plaster the next government will apply to our transport system, to trying to fix the whole thing properly.

Friday, 18 November 2016

When will passengers get a proper apology from Thameslink management?

Thameslink disruption again
Yet again the Thameslink service collapsed yesterday. Yet again, I'll be submitting my claim for £2.40 for the privelidge of standing on a platform for an hour or so as chaos ensured. Yet again I had to rearrange things, ask mates to pick up my son and take him to football. In the end, I got the tube. I had to ring my missus and ask her to collect me from Colindale, so I could make an 8.30 commitment. And for my hassle, I will get £2.40 if I'm lucky. Now if this was a one off, I wouldn't even bother claiming, but last week we had chaos. In fact ever since Thameslink took over  from First Capital Connect, a poor service has become intolerable.

It is rare for a week to go by without some sort of disruption. I have taken to leaving ridiculously early when I need a train, getting the 07.17 to be in my office near Farringdon for 9am. It should be 20 mins. It is the only way I can guarantee to be there. It means most days I can enjoy a leisurely start and a cup of tea. It seems that after the 7.17, the service is chaotic more often than it's not. As for coming home, I employ one of two strategies I either leave earlyish and get the 16:49 from Farringdon if it's not disrupted or I go to the pub and drink myself into oblivion when it is and stagger home as and when they fix it. Often this means sampling the delights of the Northern Line. This means a walk to Moorgate and a bus from Burnt Oak.

A season ticket from Mill Hill to Farringdon costs £1256 per annum. That is not a small sum. If you had a customer who gave you £1256 wouldn't you value them? Wouldn't you try and keep them happy? What do I get? A load of hassle and a process where I have to scan my season ticket (despite them having my details on file), and fill in a long online form detailing my journey. Twenty days or so later, I get a voucher for £2.40 which I have to cash in for a new ticket at my local station. Most people can't be bothered. When the problems are down to Network Rail, Thameslink get compensated by Network Rail, but this is only passed on to those who claim it. The rest goes to Shareholders of Govia as dividends on profits. That is why I always claim.

Before First Capital Connect took over, there was a different system. If you bought a Season ticket, you got a discount if they'd failed in the previous period. In short you paid less, without any hassle. First Capital Connect twigged that they could trouser the cash if they put in a system where people had to claim it. For me it is quite simple what should happen. When you buy a season ticket, you should register and set up a payment mandate. If they fail, you should get a BACS payment. The payment should be for the period of your ticket. If they only run 88% of services on time and they have a target of 95% then we should get 7% of the ticket price back. This should automatically be paid into our account. No if's no buts. I've discussed this with dozens of Thameslink passengers and all agree. For one off journeys, clearly there will have to be a claim process, but most people who use Mill Hill are regular commuters and have some form of season ticket. This would give the train company a proper incentive to perform. I am not surprised that a greedy train company would not like this, but we have an MP. His name is Matthew Offord and he is meant to represent us. He should be demanding that the Rail Regulator insist that Thameslink have a proper, user friendly system of compensation. He hasn't said a dickybird. If you ask him to take action via Twitter he'll block you. If you ask him at a public meeting he'll tell you that being nice to train operators is "more productive" (it maybe for him, but it hasn't been for his constituents). I daresay that six months before the next election in 2020, we may see some action, but there is no interest from him to do it now.

And finally, the managing Director of Thameslink should send a proper apology. I'd like to see him come to Mill Hill and apologise to commuters in person. Most companies that people like me spend over a grand with try and at least pretend they care. Train monopolies don't give a monkeys.

Saturday, 17 April 2010

Rail Franchise renewals

David Cameron implores us to "Join the Government, Help us run the country, help us make the decisions". Sadly neither Mr Cameron or his local representative in Hendon seems to be in the slightest bit interested in sorting out the biggest cock up of the last Conservative government. This bemuses me. I would have thought that a cast iron promise to sort out the Rail operating companies fleecing us for huge profits and providing a Dismal service would have delivered huge rewards.

How on earth they have failed to tap into the huge groundswell of resentment that has built up, with facebook groups, No 10 petitions etc is beyond me. Whilst they talk about the ability to sack Head teachers (all of whom in Barnet seem to do a rather good job in difficult circumstances), sack your local coppers (who also do a good job), not a  dickeybird about sacking train companies who fleece us and have only managed to meet their required service level once in the last 7 months.

There are an army of disgruntled people out there.  One such person is Joyce Zannoni who was so disgruntled that she sent an freedom of information request to the Department of Transport asking as to whether it was true that a certain rail company had their franchise renewed (by a team of Civil Servants). She posted the response to a Facebook set up to complain about a certain companies service.

Here is there response (with Joyce's address redacted for obvious reasons. Joyce first published this on the relevant website for the train company).




As you can see this franchise was extended in Feb 2009 until 2014. No discussion, no consultation, no opportunity for commuters to pass an opinion on whether they should have been allowed to continue.

This company has been granted a virtual monopoly. Surely the views of it's customers should have been taken into account. Surely, like failing MPs they should be taken into account of it stops performing? I have a simple suggestion. If a company fails to meet it's agreed service levels for a period of more than three months, then the company will be forced to conduct a consultation of its customers. If a majority want the franchise to be stripped, then they will lose it.

At the end of the franchise or prior to renewal, another consultation will be performed. If the perception of the passengers is that the rail company has failed, they will lose the franchise and be banned from bidding for other franchises for two years. I ran this suggestion by a senior rail manager in December "That wouldn't work. We'd spend all our time having to pander to customers whims". An the problem with that is? In my opinion pandering to the customers is far better than pandering to the bank accounts of the directors and the shareholders of the company. We'd then get a bit of customer focus.