Thursday, 22 November 2018

Three weeks in and bin collections are still in chaos in Barnet

Remember this election promise from May?
It's just as well I am not the sort of person to get bored doing repetetive tasks, because cataloging the failures of Barnet Council can be rather tedious. Back in May, our Conservative Councillors were very keen to tell us that they knew how to run Bin collections

This morning,  when I nipped down to get my morning bagels, I was yet again asked about the bin chaos, I was reminded to see what the council had to say. Once more they have issued another press release. The text is pretty much the same as the last one. Back in the 1990's when Manchester City FC were languishing in the third tier of the League, I used to stand on the terraces and join in the chant of "We're $H1T and we know we are" whilst waiving inflatable banana's at the likes of York City FC. The latest press release  is pretty much a refinement of that chant.




*THURSDAY 22 NOVEMBER, 10.15AM*
We are continuing to work hard to complete all collections on their new scheduled collection days.
We are now in the third week of the new schedules, meaning our crews are working on their new rounds for the third time, and are still familiarising themselves with the roads and routes involved.
Whilst collections are progressing well in some areas, we are focusing on other areas where more work is required to ensure collections go smoothly.
Any collections not completed are being prioritised this week.
If your bin has not been emptied as scheduled, please leave it at the boundary of your property and we will collect it as soon as we can. We thank you for your patience and understanding.

 The difference between being a football fan and a Barnet resident is that you don't have to watch a team playing rubbish football if you don't want to. It is elective masochism. Sadly you have no choice about rubbish collections. If your rubbish collections are rubbish, then it is quite simple. You are lumbered. Council tax is a very inequitable tax. If you decide to order your weekly shop from Ocado and they don't deliver, you don't have to pay. If Barnet Council don't collect your rubbish, you still pay exactly the same as the bloke in Hampstead Garden Suburb who has had an uninterrupted service.

It is quite unbelieveable that it didn't occur to anyone at the council that it would take crews time to learn new rounds. It is clear that minimal planning was put into the changeover. Not being a bin round specialist, I have no idea whether this could have been introduced in a phased manner, with overtime planned until the new rounds were bedded in. What I do know is that there is a cavalier attitude at the Council which just says "It's only the public F*** them" in relation to such hassles for neighbours.

Here are a few tweets I've seen on the subject





But you will be pleased to know that our intrepid Tory Councillors are on the case!

11 hours ago
Don't we all? It's just teething troubles nothing more sinister than that

So if your bin hasn't been collected since the 5th November and is full up, don't worry, it's just teething problems

Wednesday, 21 November 2018

Railway Edgware Update - What is the point of Historic England if they can't even get a tarpaulin put on a roof?

The Railway in Edgware in happier days
Many locals have watched the slow, sad death of The Railway Hotel in Edgware with quiet dismay. Once this was the best pub in Edgware. It used to have an amazing carvery on the top floor, a favourite venue for family Sunday lunch and birthday parties. The very last family Sunday lunch out that I had with my Father was at The Railway Hotel in 1986. My brother even drove down from Bristol for the event. At the time, we didn't realise that we'd never sit down together again in the pub. I can remember my Dad with a huge plate of roast beef, Yorkshire puddings and roast spuds, saying "This place will never go bust" as he surveyed the huge queue for seconds and thirds. How wrong he was. I've no idea how the owners managed to cock up a business that people would drive from Bristol to use, but cock it up they did.

The pub has stood forlorn and empty for years. Two years ago there was a fire, as uncaring owners left the place to rot. This should have flagged up to the authorities that the listed building was at serious risk. It is no secret that listed buildings with uncaring owners often 'mysteriously' burn down. It is a convenient for developers when they have an unrepairable, burned out hulk. Of course the Barnet Eye would never ever believe that there was any complicity by said developers, as these fires are always found to have started completely accidentally, but it is extremely handy for the developers when this does happen.

One person who does care about what has been going on is Mark Amies, AKA Superfast72. Mark has been running a one man crusade to preserve The Railway and a string of other pubs, unloved by owners set on redevelopment. Mark has catalogued the decline of the Railway and has constantly been on the case to Historic England and Barnet council, merely asking that they enforce the law. Two weeks ago, The Railway Hotel had another fire (much to everyones surprise).



You would think that this would finally force Historic England and Barnet Council into action. Nothing could be further from the truth. This morning, Mark Amies posted a tweet showing that two weeks later, absolutely nothing has been done to protect the building.


This makes me pose a very simple question. If Historic England can't arrange for a tarpaulin to be put over the roof of a damaged grade two listed building, over two weeks after a fire, what on earth is the point of them? As for the Barnet Council enforcement and protection for listed buildings. They are a complete disgrace. I have a simple solution for the problems at Barnet. Employ Mark Amies as your protection officer for listed buildings. You only have to look at his twitter feed to see that he has the ideal CV. If someone like Mark had the responsibility for enforcing the law, then this sort of behaviour would stop. In May, the voters of Edgware elected three Conservative Councillors. The lack of even a tarpaulin over the roof tells the story of just how little they care.

****** Update 22/11/2018 ******
Yesterday afternoon, after much frenzied social media activity, Edgware ward councillor Sarah Wardle posted the following details on the Hale Ward Facebook page


Sarah Wardle Following the agreement of his Insurance Company, the leaseholder secured the fire-damaged roof at the rear of the building with a temporary cover on Wednesday 21st November. Subsequent repair works to the roof will start in the week commencing 26th November.
Sadly Sarah hadn't bothered to check that this was actually true. Mark Amies, who does bother to check things out posted this tweet this morning.


Sarah is a new councillor and unused to the ways things happen in Barnet. If she wants to make a success of her new career, she will have to learn very quickly that you have to do more than make a quick phonecall. You need to verify what you have been told, or you will end up looking very silly.

Sadly there is an assumption amongst some councillors that you never have to get your boots dirty to do the job. If you take that approach, you will end up in this situation.

.

Tuesday, 20 November 2018

Barnet Residents suffer as worst council administration in living memory falls apart

In May, the Barnet Conservatives were elected with a higely increased majority in the council chamber. Let me remind you of their manifesto and promises. As an unsuccessful Lib Dem candidate in Mill Hill who spent months knocking on doors, it became clear to me that local people were falling for the message that was being put out. The message was that the Tories were a safe bet, competent administrators, who would collect your bins, manage the council finances, stop overdevelopment and run the council in a professional and competent manner.

It is fair to say that in affluent areas such as Mill Hill, a fear of Jeremy Corbyn and what he meant for the labour party was a major factor in how people cast their votes, but the bottom line was that people said "The Conservatives are the no risk option". People felt that schools were well run, council tax was low and bins were collected. In short, the Tories had a record that the locals trusted.

One of the down sides of being a candidate and knocking on doors is that when you lose, people think you have some sort of power to sort things out. Yesterday, I was in Marks and Spencers and a rather feisty chap approached me rather aggresively. "You're that council bloke aren't you?" was the friendly greeting. I replied "Well I stood for the Lib Dems in the local elections in Mill Hill". He then said "What are you going to do about my bins?". As I lost, I asked the question I always do when smarting about the rejection by the populace of Mill Hill "I take it I can thank you for your support in the election, but sadly we didn't get in". His reply was quite amusing "I wouldn't vote for you lot if you were the only party on the ballot paper. I voted Conservative!". This is not the first time I've had similar conversations. I suggested "Well as the Conservatives won in Mill Hill, and their councillors get £10,000 a year each to represent you, why don't you get in touch with them?". To which he replied "Typical Lib Dem, your bloody useless" and stormed off. Just for the record, there are only two things I can do, as a failed candidate. One would be to email the local councillors. But the chap can do that himself, and as he voted for them, surely that would be the logical thing to do. The second thing, which I can do, is I can mention it on the Barnet Eye. Sadly, the chap didn't tell me what road he lived in before he stormed off, but he is only one of a whole stack of residents telling a similar story.  A couple of weeks ago, Barnet Council, in response to the financial crisis that the Conservative administration has presided over, reorganised bin rounds. Sadly the council has completely cocked up the reorganisation. A statement was published on the council website last week stating  "The majority of the 350,000 collections scheduled for last week were completed." As is the way with corporate statements in the year 2018, there is no word of apology to the huge number of households that have not had bins collected. Sadly the crisis in the bin collections is not the only issue facing Barnet Council. Fellow bogger Mr Reasonable has put together the following infographic.





As the chair of a charity responsible for funding one of our secondary schools, I am highly disturbed by the schools funding crisis. As Mr Reasonable explains

You can read about the consultation here. It offers three options all of which are bad as follows:
  1. A proposal to fund some services, previously funded from the Education Services Grant, from the budget shares of maintained primary and secondary schools. The impact would amount to a cut of £32.37 per pupil
  2. A proposal to increase De-delegation from maintained school budgets in order to continue the school improvement (LNI) service in its current form. The impact would amount to a cut of £11.28 per Primary pupil, £5.83 per Secondary pupil
  3. A proposal to transfer 0.5% of the Schools Block to the High Needs Block. The impact varies by school but for example my local primary school Danegrove would see their budget cut by £25,490, the cost of a teaching assistant.
In response 30 Chairs/Vice Chairs of Governors at Barnet schools have written to Barnet Council showing their  concern at the situation they have been placed in, the lack of true consultation and the impact it will have on future budget cuts.You can read the response here.

Schools are already under pressure. Last year the outgoing Headmaster of St Michaels Grammar School, Julian Ward went public about the crisis. He told The Guardian “There’s nothing left to cut,” said Ward. “We are not prepared to make any more cuts in our teaching staff. The only resource left is to ask parents to sustain the high quality of education they are used to in the school.”  St Michaels is one of the countries top schools. If they have been forced into such drastic action, what on earth is the situation at other schools. None can afford such a hit in their budget. There is absolutely no way that childrens education will not suffer if the Tories see through their threat to cut school budgets.

The cuts to Council Tax support payments will hit the very poorest people in the Borough extremely hard. For the Barnet Conservatives, this is a virtually risk free cut to make, in the political sense. Unlike the schools budget cut, there are not lots of aspirational Tory voters who will be hit by the changes. It will be the people at the coal face of austerity, those who are struggling at the margins. They don't vote Tory, so they are not on the radar. Expect more calls for tins of beans for foodbanks, more people homeless, more crime. If society sends the message to those at the the bottom that it simply doesn't care, then what can we realistically expect. When it comes down to it, if we cut police numbers and then impoverish those already struggling, we are pouring petrol on an already combustable situation. Do you remember the 2011 riots? At the time it looked like the country was going to descend into complete anarchy. Whole districts of Tottenham were trashed, a huge store was burned to the ground in Croyden and the High Streets in Barnet saw windows smashed. The Met has had huge budget cuts since then. You don't have to be a genius to see that the situation is even more dangerous today.

 Then we have the whole issue of the One Barnet Capita contracts. Whilst schools and the poorest residents are being hammered by budget cuts, Capita shareholders are guaranteed a fat dividend from Barnet. Despite an appalling audit report from Grant Thornton, the Barnet Tories have allowed council officers to overturn a democratically taken decision of the Policy and Resources Committee and shelve a review of the contracts. A couple of clearly failing minor contracts have been brought back in house, Capita had to hand back the keys as they clearly couldn't do the job. The sad truth is that the council cannot manage Capita. Don't believe me if you want, but this is what the CEO of Capita told his own shareholders at their AGM. On Thursday, the Barnet Council Audit Committee meet to review the progress of the council in implementing the Grant Thornton review.

This review has seen a very unusual development. The latest Grant Thornton review has invented an entirely new status in the internationally recognised RAG (Red, Amber, Green) status monitoring for audit reports. A new status has been introduced. A Blue status, which means "not tested by Audit". A little reading reveals the truth of what this means. Take for instance the "BACS process for new suppliers" issue. The issue is described as

  We recommend that the BACS processbe reviewed for the adequacy of controls over new suppliers
  where thereis no purchase order (such as E-form payments).


The Priority is as follows
 
   High,immediate

 The action was as follows

  CSG to review process for onetime vendors, propose improvements and implement.

 And the status is as follows:-

  The process has been submitted and verified, however it has not been possible to test the operating effectiveness of this control, as the control design was not finalised in the testing period. Further testing is required.

This is laughable. An issue of high importance requiring immediate action was detected. It has not been fixed as the "Control design was not finalised". In any other organisation, that would be a Red on the Rag status. How can something be anything other than red if the remedy has not been designed in time and the solution not tested. In short if something has not been tested, there is no assurance that it works. If Grant Thornton, who are professional auditors, do not realise that an untested control is a risk, then they really should not be writing these reports.                 

The role of the Audit committee is to challenge and provide democratic oversight. Traditionally (pre 2014) the committee was headed by a member of the opposition parties, to ensure transparency and public confidence. In 2014, the Barnet Tories decided that as the post commanded a fat allowance, it they should keep the cash in their club. Since then, the whole process of Audit has become a farce. The outgoing chair, Hugh Rayner, urged the council to provide proper training for members of the committee, recognising that it wasn't up to the job. At a recent meeting, a new councillor asked if the council had an internal audit department. Not encouraging, as presumably the councillor should have had some degree of training. 

The best administrations are ones where there is a rigorous system of review and audit. Sadly Barnet has become extremely lax in the oversight department. Senior Barnet Council Officers know that the worst that can happen is that they will get a huge pay off and a non disclosure agreement to sign. They will not be held to account. That is why we are in the mess. Sadly no party's manifesto stated "We will introduce rigorous oversight and audit and ensure the council business is conducted in as professional a manner as possible". It is not taken seriously. As a result, Barnet residents suffer as the worst council administration in living memory falls apart.  If you don't believe me, wait for your council tax bill next April. It will rise by 2.99%. This is the maximum amount legally allowed. What was the no. 1 pledge of the Conservatives in May? Ever feel like you've been cheated?

Saturday, 17 November 2018

The Saturday List #195 - The November Dead List

Lets start with a little explanation. If you are a Roman Catholic and you go to mass, you will know that there is such a thing as "The November Dead List". This is a list of people in the parish who have died over the years, who parishioners want to pray for. November is very much a month for think about the dead. It starts with Halloween when the sun goes down on the 31st October. This leads into All Saints day, which is a celebration of those who have made it into Paradise on the 1st November. Then we have All Souls Day on the 2nd, for those we are not quite so sure about. Throughout the month we have masses said for Mums, Dads, Aunties and Uncles and tragically sons and daughters. Little brown envelopes are left in chuches, for parishioners to insert names for The November Dead List.

Many regular readers will know that I play guitar in a band called "The False Dots". I doubt any of you will know that originally we were going to call the band "The November Dead List". Sadly our then lead singer was told by his father that he'd be slung out if we used such a blasphemous name with the obligatory "Your Grandmother will be turning in her grave if she knew". So we called ourselves The False Dots instead. I wrote a song called "The November Dead List" to be our anthem, but sadly that went the way of the name, when our Lead singers Father was on his one man Spanish Inquisition.

The concept of the song was remarkably simple. We had a chronological list of all the People who had died who we felt were influences of the False Dots. I figured out quite a nice bit of finger picking on the guitar to go with it. As the song was written shortly after Sid Vicious died, his was the last name, although he was never really an influence. At the time there really weren't too many Dead Punk stars, so he sort of got in by default. I decided to try and see if I could do an updated one. There is far more choice these days. The artists are listed by chronologically by when they were an influence on my music, rather than when they passed away. Sadly Sid no longer makes the cut

1.Chuck Berry
2. Brian Jones
3. Mark Bolan
4. David Bowie
5. Joey Ramone
6. Joe Strummer
7. Johnny Thunders
8. Desmond Dekker
9. Aretha Franklyn
10. Sly Stone

You may find it odd that my list has Sly Stone and Aretha Franklyn after Joey Ramone, but I got into them post punk. The Clash got me into Reggae music and I found I preferred the upbeat rythms of SKA to the softer lovers rock. The Saints covered Save Me on Prehistoric Sounds and I discovered soul music and Aretha Franklyn which lead me to Sly Stone. To make the list the artist had to have some sort of influence on my playing, songriting or performing.

Here is how

1.Chuck Berry - I always thought that if you could knock out a chunky bit of Chuck Berryesque lead, that really was all you need to know on lead guitar. I've never been a fan of widdlers.

2. Brian Jones - Brian Jones was the guitarist who I wanted to be, even before I could play. Enigmatic and mysterious. When he left the Stones, they started to sound a lot more earthy.

3. Mark Bolan - When I heard the first chords of 20th Century Boy, I just knew I wanted to play the electric guitar. We used to sing them at the bus stop whilst waiting for the 240 bus to take us home from St Vincents Primary School.

4. David Bowie - Bowie made me want to write songs. As a kid, I was Lost in Space. I hated school and mundane things. When I heard Space Oddity and Starman, I realised I wasn't quite the weirdo I thought I was, someone else on the planet, someone else who was super cool got it as well.

5. Joey Ramone - without The Ramones, I'd never have become a musician, end of.

6. Joe Strummer - The Clash made me realise I too could write lyrics. When I heard "Janie Jones" I knew that songwriting was for me!

7. Johnny Thunders - Johnny taught me what you need to do to be a guitar hero. Every gig I've ever played, I've tried to project a bit of Johnny.

8. Desmond Dekker - Desmond Dekker was a man who's music I loved. You probably know him for The Israelites, but I love his song Vietnam. Desmond showed me that you can write songs about anything if you care.

9. Aretha Franklyn - The Saints covered "Save Me" - When I heard the original, I wanted to have a singer who could do that. I was lucky, I found Vanessa Sagoe whos ang for the False Dots in 1983-4. It was awesome.

10. Sly Stone - we conclude our list with Sly Stone. His performance at Woodstock (which I saw via the documentary film) was an eye opener. He made me realise that you don't just have to play the songs. You have to give the punters a show. That for me was the final piece of the jigsaw.

All of these influences have congealed into what has become The False Dots. You can see us play at The Barnet Eye Xmas party on the 14th Feb, here is a little snippet of what we do live (excuse the sound quality as this was filmed on a phone!)


---- Don't forget to make a date in your diary for The Barnet Eye Xmas party and Community awards at Mill Hill Rugby Club on Fri 14th December at Mill Hill Rugby Club at 8pm. We really hope you can come down and say Hi. Admission is Free.






Friday, 16 November 2018

The most incompetent British Government in living memory? Why Theresa May must go

Image result for The buck stops here
President Harry S. Truman
As a blogger, I guess I am lucky to live in "interesting times". As a parent, a business owner and a citizen of the UK, maybe less so. There are many things that we can say about the EU Brexit deal, but as someone who has run a business for the last 39 years, there is one aspect of what we've seen that has seemingly been totally ignored by all of the press, pundits and talking heads popping up on TV. That is the question of competency.

The UK is facing its greatest post war challenge, therefore the one thing we are crying out for is decent leadership and a well run government. Leadership of large organisations and there is none in the UK bigger than the government, is dependent on building a strong team, united behind your vision, which is committed to delivering your collectively agreed roles. When putting together a cabinet, especially one to negotiate something as important as Brexit, you need the team to buy into your vision and work collectively to deliver it. Before someone gets a seat in cabinet, surely they should be interviewed and have to buy into the process. The resignations of Brexit secretary Dominic Raab lays bare the myth that Theresa May is a good administrator. It is clear that he had no clue about the deal which he had nominal responsibility for. It begs the question of who was responsible for signing it off. It appears that the cabinet have not been consulted on the plan, not been appraised of progress and had no input to the discussion as it developed. That is not effective management.

It is quite clear that the first clue the Brexit secretary and the rest of the cabinet had as to what had been agreed was when they were given the document at the cabinet on Wednesday. That is clearly a totally mad way of managing a team. It is clear that Theresa May has never sat down with her team, agreed the objectives and kept them appraised of how this was going. As to what the Brexit secretary has been doing for his rather large salary, we can only speculate. He clearly did not have the trust of Theresa May or her team of unelected advisers, hence his sense of shock and surprise to find out that he was responsible for a deal he couldn't sign up to.

Even whelk stall owners would manage a situation more effectively. Leadership is about taking responsibility. It is, however, not about excluding the key players in your team. May is clearly too weak to delegate, lacks the ability to trust her team and lacks the empathy to get her key players on side. President Harry S. Truman famously had a sign saying "The Buck Stops Here" on his desk. Theresa May has shown that she is incapable of running a team. She is not someone who has any management skills at all. Time and time again, her judgement has been shown to be poor. One of the main reasons we are in this mess is because she called a completely unnecessary election last year, then failed to make a convincing case to the British public. She has chosen two Brexit secretaries in succession that she can't trust. She chose Boris Johnson as foreign secretary. All of the other resignees were her choice. She picked a team that she didn't trust. Politicians always fall out, we always have resignations in politics. The difference here is that the resignations demonstrate that the whole cabinet was kept in the dark and treated like children. This is not how you run a country. Theresa May must go. 

Thursday, 15 November 2018

Brexit - The worst possible deal?

Why? That is the only question I can ask. Why on earth has Theresa May decided to put this 'Deal' in front of Parliament? The one thing Parliament is meant to do before everything is to protect the independence of the British people. The deal Theresa May is proposing a deal where we are bound by laws we have no say at all in making. I am a remainer, but May has managed to pull together a deal that is highly objectionable to both sides. The only party that have won are big business, who maintain a free trade zone. This deal will lead to decades of wrangling, resentment and continual fallouts. The right wing press will not stop their 'crusade' against the EU. The Brexiteers have been given a free pass. Every failure will remain the fault of the EU and loss of sovereignty, none of it will be their fault. As for the remainers, they have to sit back as the UK simply becomes a fare paying passenger on the EU bus.

There will be no Brexit dividend. The thirty nine billion divorce bill will see to that. There will be no reclaiming of sovereignty, as we will still be governed by the EU and the ECJ. I predict that this will quickly unravel as the Tory party gives in to inevitable splits that have been simmering for the last 40 years. I can't see any sane Tory backing a new election. I can't see May backing a new referendum. I can't see Parliament passing this deal. I can't see any Tory capable of putting Humpty Dumpty together again and fixing the divide. Given that Theresa May is not a complete idiot, one has to assume she has some sort of plan to make this work. Either that or it's the cyanide pill she wanted to end her troubled tenure with a shout of "I did my best". When you hear that the bloke (Dominic Raab) who negotiated it resigns saying its a bad deal, what are we meant to think.

Who could have possibly though in 2015, when David Cameron won the general election with a clear majority that we'd find oursleves here, three years later? Whatever you may have thought of the coalition, we have gone from a genuinely stable period of government, where Great Britian was viewed as a country taking hard choices to get its act together, to being a complete basket case.

The markets don't lie. The chart of the Pound vs the Euro deemonstrates what the world thinks of the way the economy has been managed for the last five years. I just feel sorry for my children who will have to live with the decisions for decades.

My own personal view is that if Theresa May was a proper leader, she'd withdraw our request to leave the EU, set up a full Royal Commission to work out how the UK should manage its relationship with Europe and then start again when we actually have a sane and rational plan. Once that has been agreed, it should be ratified by the British people. May should have set up a Royal commission in the first place before triggering article 50. There was absolutely no need to rush such an important change. I personally don't believe that we could have negotiated a better deal than to remain. I do however think a properly constituted Royal Commission would have given #Brexiteers to properly test their ideas and schemes.

Whilst chatting with a local on my morning walk, I was asked whether I thought the deal had anything to commend it. It appears to me that it avoids the chaos of us crashing out of the EU and the massive damage that would cause the economy, but in the long term this deal will be like an albatross around the neck of UK PLC. Every kicking the EU wants to give the UK will simply be passively accepted. The new world markets that Brexiteers boasted about cannot legally materalise and we will be in a state of perpetual poliical turmoil. As the economy of the EU and the UK will to some degree be sheilded from the worst effects by ongoing trade agreements, this will not damage the EU but will serve as a cautionary tale to any other country that choses to leave.

Wednesday, 14 November 2018

The Wednesday Poem #51 - Forget You

Last night I drank to forget you,
Sadly I woke up,
Tonight I'll try and forget you again,
Tomorrow it will be the same.

Copyright 2018 Roger Tichborne

Me in 1979


This morning I was searching through some old paperwork. I found this in my box of lyrics. I wrote it in 1979. I was 17 at the time. When I read some of my old lyrics and poetry I am always shocked by what a miserable sod I was at the time. I used to take rejection by attractive females very badly. Although I desperately miss the heady days of punk rock, I don't miss the insecurity of being a teenager.

Tuesday, 13 November 2018

Barnet Council review of Capita Contract - Decision postponed

It is no exaggeration to say that Barnet Council is in turmoil. Following a massive fraud and a scathing external review, conducted by Auditors Grant Thornton, the Council had conducted a review of the Capita contracts and had agreed to take a vote on the various options on 11th December.

Yesterday, the CEO of Barnet circulated an email highlighting the chaos to Conservative and Labour Councillors.

From:  On Behalf Of Hooton, John
Sent: 12 November 2018 11:29
To: Conservative Cllrs; Labour Cllrs;
Subject: Update on Strategic Contracts Review with Capita

Dear Members

I am writing to you to update you on the latest position on the Strategic Contracts Review with Capita, following the decision by Policy and Resources Committee in July to begin the review. A lot of work has gone into analysing the various services involved in CSG and Re and work has also been ongoing on a business case. Ahead of the review coming back to Policy and Resources Committee in December, I wanted to give you an update on our current position and some likely timescales:

  • Three options were presented to Policy and Resources Committee: i) maintain the status quo in relation to the CSG and DRS contracts; ii) reshape the contracts to better align service delivery to the council and Capita’s strengths and priorities, within the context of the existing contractual structure, and iii) bring the partnership to an end, and either bring services back in-house or re-procure them. At that time, the Committee agreed that Option 2 was the preferred option with the information that they had before them at the time, but that all three options should be fully tested, consulted on and considered in a Full Business Case before a final decision was made

  • In developing the preliminary proposals, the committee considered three strategic aims. Those aims are: a) to deliver high quality services; b) to secure best value for money for Barnet’s residents; and c) to strengthen the council’s strategic control of services. These aims remain at the core of what we want to achieve from the review

Since the contracts were let, the environment we operate in has changed considerably, and we are looking at service delivery arrangements to ensure they are as effective and efficient as possible, as well as taking account of Capita’s new strategy announced earlier this year. The partnership has delivered a range of benefits since commencing in 2013, however, there are some  services where performance improvement is needed.
  • To respond to performance issues in some critical services we are proposing to take a report for the Policy and Resources Committee on 11 December, that recommends a phased approach to considering the delivery arrangements for services. It is intended that the report will recommend that Finance and Accounting (excluding transactional services provided from the Darlington shared service centre) and Strategic HR be transferred back to the council by the end of this financial year (March 2019). The ongoing arrangements for these services will still form part of the wider consultation plan.

The arrangements for remaining services are still to be considered and timescales will be confirmed in due course. However, it is also likely that the report will recommend that Highways and Regeneration be reviewed as one of the earlier phases.
  • Finally, the report will set out our proposed approach to consultation to inform the further development of the programme of work. The report will be presented to Policy and Resources Committee on 11 December for consideration and to obtain authority to consult.

I am sure you will continue to have questions throughout the process and invite you to get in touch with any questions, observations or comments.

Kind regards
John

John Hooton
Chief Executive
London Borough of Barnet, North London Business Park, Oakleigh Road South, London N11 1NP
Mr Hooton makes several things clear in his briefing. The first is that the outsourcing of Financial accounting and HR has been a disaster and is being brought back in house as soon as possible. The Barnet Eye believes that this is clearly a very sensible measure as Capita has clearly failed Barnet and the situation is becoming rather embarrassing. Continual delays to vital reports has left the council exposed and at risk of fines for late filing of accounts. The HR function is also instructive, as this at least means the council will have the infrastructure in place for insourcing.

The bad news is that these are tiny cogs in the Barnet Council wheel. The Barnet Eye has discussed the issue, off the record with several Conservative councillors. The picture that has emerged is quite instructive. The newer councillors in the Council, elected in May in marginal seats are highly sceptical of the Capita contracts. Many are still to be convinced that they are delivering value for money. As they are in seats that will be vulnerable at the next election, they have no wish to be associated with a failed project. We understand that there has been a few lively internal discussions.

It is also clear that the hoped for case for continuing the Capita contracts, with clear cut reports has not emerged. As such the Leadership has taken the pragmatic decision to kick the wasps nest down the path and commission some more reports. It reminds me of  a story that my Dad told me about the war. In 1945, there was a general election. He was in the officers bar at the RAF base when the CO walked in. The CO was a dyed in the wool Tory. He picked up the times, noted the headline "Labour to win by a Landslide". He immediately shout to another officer "Pass the Telegraph, lets see if the news is any better in that".

The leadership of the council is now wearing the Capita contract around its neck like an Albatross. I've been reliably informed that they are desperately trying to find parts of the deal that are working well, so that they can ensure that there is a face saving fudge. When I was discussing the matter with a Conservative Councillor, I suggested "why not just bite the bullet now and you've got nearly four years for everyone to forget and make everything work?". He responded that "there are parts which are working and it would be foolish to discard those in a panic mass restructure".

I suspect that the Leadership is hoping that there are enough "good bits" that deliver some sort of savings to justify the whole business. The question is whether Capita will buy into such cherry picking. I've heard that there are aspects of the agreement that are not working for them either. Not least the fact that they know that the Barnet bloggers will not let the matter rest and that they can expect picket lines at AGM's and constant scrutiny. Whilst they are making huge profits, this is worth the hassle, but if all of the bits that make money are stripped out, then is it worth the hassle?

The interesting thing is that everyone I've asked, has been unable or unwilling to name what the good bits are. The usual response is that "it's confidential and I'd get into trouble if I told you". The other mantra is that "there are several areas that did have problems but are substantially improving".

I am intrigued by the note that says that "Highways and Regeneration are reviewed as an early phase". I know a few developers in Barnet who are not massively impressed with the performance of Capita in relation to regeneration projects. As business people, who rely on good advice from the council and efficient processing of planning requests etc, they have felt a real impact on their business. They are also aware that the One Barnet Capita contracts also mean that there is a pre-existing hotbed of antipathy to anything the council try and do. This results in delays, costs and hurdles to jump through. It is slightly ironic to hear business people say that it would be far more straightforward with an in house planning and regeneration team.

John Hooton knows it is an almighty mess. His job is to manage a situation that is unmanageable. He knows that what he needs to do operationally to make the council run properly is kick out as much of Capita as possible, whilst keeping the maximum to spare the blushes of his political masters. A better set of politicians running the council would have ensured that we never got into this mess in the first place. Now we are here, we need some proper leadership. That means taking tough decisions. As Capita are financially vulnerable, there is a huge risk to the operations of Barnet Council. Sadly Mr Hooton has simply bought into a strategy that has kicked the steps necessary to deal with that into the long grass.
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Don't forget to make a date in your diary for The Barnet Eye Xmas party and Community awards at Mill Hill Rugby Club on Fri 14th December at Mill Hill Rugby Club at 8pm. We really hope you can come down and say Hi. Admission is Free.

The False Dots and Republic of Brentford will be performing. Here is a video produced by The False Dots of their Anti Outsourcing Anthem "They Cleared Out Your Desk". A special treat for those of you who love a bit of Ska Music!

  

Monday, 12 November 2018

Barnet Council Leader states that Capita are staying in Barnet

I was shocked to read that the Leader of Barnet Council has announced that Capita are staying in Barnet, ahead of the discussion of the appalling failures of Capita at the Audit committee on November 22nd. Councillor Richard Cornelius told the Ham and High "But, if Unison and Mr McDonnell really want to ‘kick out Capita’, they will have to win an election, find another specialist outsourcer, and raise taxes to pay them."


This statement makes it crystal clear that despite fraud, contract disputes, poor service and non payment of invoices for poor delivery penalties, as far as Richard Cornelius is concerned, Capita are the only show in town. Mr Cornelius fails to recognise that there is the option of a return to an in house service and is completely ideologically wedded to outsourcing. A Capita spokes person, rather ironocally told the Ham & High “Our partnership with Barnet Council has achieved significant financial benefits and we continue to focus on strengthening our performance where we need to, and delivering quality services across the borough.”. The Barnet Eye can understand why Capita are happy to receive the "significant financial benefits" on their balance sheet. It is interesting, though not surpirsing,  that they gloss over their poor performance.


Anyone reading the article may think that there were one or two cosmetic issues with a generally well performing contract, that was delivering value for money for Barnet Council Taxpayers. As our report into the inquiry at the House of Commons last week detailed, there are numerous catastrophic failures of the contracts. To remind readers of just some of the issues that the Audit Committee will be discussing.







The worst instances are as follows (with my comments in red italics)


• (GT1) Develop a Scheme of Financial Authorisation for Re and review of financial roles and responsibilities. This is scarcely believable. The implication that there is no proper scheme of financial authorisation for payments from Re (The Barnet joint venture with Capita) is staggering. It is no wonder that a huge fraud was allowed to occur. As for the implication that the roles and responsibilities for financial control have not been properly sorted out, this is staggering for one of the largest local authorities in the UK.
• (GT2) The list of budget holder authorisers to be updated on the Integra ledger system.
So the council has not been maintaining the list of people authorised to spend public money. As a Barnet Council taxpayer, I cannot believe such incompetence and failure to adhere to even the most basic standards of control of purchasing has been adhered to. 
• (GT4) Improve controls over access and authorisation rights on Integra and Bankline to ensure that any changes made are appropriate to role 
What this is saying is that there has been no proper control over who can access, who can authorise and who can add users etc, for the Councils payment and banking systems. As a council tax payer I am appalled that it seems that any Tom, Dick or Harriet could make payments and add their friends, with no audit in place. In short, this is an accident waiting to happen. 
• (GT10) Develop a master schedule of CPO payments in progress to enable cross checking against payments requested. 
What this is saying is that the Council have had no system in place to cross check expected vs actual payments. There are two ways  this could have a big impact on the council budget. The first is that without such a list, any checking would be extremely costly and labourious.That is assuming that they actually bothered checking payments. Thus far, we've established that there is no adequate control of payment authorisers, no adequate control of payment systens and no adquate controls of what is getting paid. Of course that's all OK, as you the Barnet taxpayer have given Barnet Council a blank cheque to spend your money. 

• (GT11) Develop a clear process for reclaiming CPO and related costs from developers and matching to payments received. 
Any organisation that is managing money efficiently and with due prudence would clearly have such processes in from day one of any outsourcing scheme such as One Barnet. 
• (GT12) Confirm that fraudulent costs have not been invoiced to developers. 
This is rather worrying. They still need to confirm who has paid invoices related to a major fraud. 
• (GT15) Review the adequacy of controls over BACS E-form payments where the purchase order system is not used. 
So at this point, they have yet to review the adequacy of controls of BACS payments (usually standing orders, direct debits and faster payments). Having spent half a million quid on this Grant Thornton review there are still massive holes in the controls that have not even been reviewed.
• (GT17) Develop a process note for journal processing that emphasises the importance of adequate explanation and documentation. 
This is really quite an interesting comment. I wonder how many iterations of changes this statement was subjected to. This states that Barnet Council and their chosen major partner Capita have no culture of providing proper documentation of what they do. This is a massive problem as this means that in the event of Capita being booted out, there will be no instructions or documentation of what they do. In short there is no proper resilience. The statement shows just how deviously words have been twisted so as to paint a "happy picture".  
• (GT21) Capital Budgets to be recorded on the Integra ledger system to improve the accessibility of information to budget holders. 
For those of you who don't know what Integra is ( I was shocked to hear a Conservative Councillor on the Audit Committee ask that question recently) - "Integra functionality includes all the standard financial modules including GL, AP, AR, cashbook, but also includes the E-Series web management tool. This allows users in the organisation to access the Integra system via a web interface to approve invoices, raise sales orders and review the actuals. " What this statement says is that the council hasn't been using its own financial management tool to monitor Capital budgets. You don't need to be an accountant to know what happens if you do not manage and control your budgets. Is it any surprise that immediately after the council elections, the Tory administration revelaed a £9 million budget overrun. 

• (GT27) Prepare documented financial procedure notes for CPO related transactions, provide training to staff and test compliance. 
And finally here is another one of those very highly tuned comments, that hide a multitude of sins. What this implies is that monitoring of financial complaince was found wanting and staff lacked the training to test whether the systems were compliant. What this means in practice is that a competent accountant could under no circumstances sign off anything for CPO related transactions as trustworthy. In short, there is no assurance that your money has been spent wisely.
It is well worth reading John Dix analysis of the current state of play. Mr Dix concluded that the silence from the Council seems to have indicated that they have made up their mind to tough it out with Capita. Now Cllr Cornelius has publicly stated that this is the case and the only way that the course will change is if Labour win an election. It strikes me that Cllr Cornelius is happy to write a blank cheque for Capita. He states that (in his opinion), the only alternative to Capita is an even more expensive competitor option.

Capita share price

When we lobbied the Capita AGM, we were met by Shareholders who told us that the CEO of Capita had said that the problems were because Barnet were incapable of professionally managing the contracts properly.

What Cllr Cornelius seems to be completely oblivious to is the huge elephant in the room. I refer to the fact that Capita is in financial disarray. Their share price has collapsed and they are mired in bad publicity and are going through restructure after restructure. It is not beyond the realms of possibility that the company will go bust.  The Barnet Eye asked the question at the start of the year, what the contingency plan was. What shocked us was that at the time we asked the question, there wasn't one.

In April, I documented the problems I had establishing this and how Barnet Council did everything possible to obstruct my enquiries. It is clear to me that Councillor Cornelius and his colleagues are crossing their fingers and hoping everything will be fine. That is not effective governance, it is a recipe for disaster.

In June, we spoke to residents and made a short movie about what people were saying about Capita. Sadly the people who matter at the Council simply refuse to listen



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Don't forget to make a date in your diary for The Barnet Eye Xmas party and Community awards at Mill Hill Rugby Club on Fri 14th December at Mill Hill Rugby Club at 8pm. We really hope you can come down and say Hi. Admission is Free.

Sunday, 11 November 2018

The Tweets of The Week in The London Borough of Barnet - 11/11/2018

Once again it's that time of the week. Today is an important anniversary, we start with a look at how our fellow Barnet Bods have been commemorating this

1. A fine photograph from Cllr Smith


2. Well done to St Peters in Cricklewood for this amazing initiative


3. And well done to St Marys's & St Johns in Hendon


4. And on to other matters. I doubt to many people will be overly surprised that a fire broke out at the Railway in Edgware, following the long planning dispute


5. Interested in Modernist Architecture


6. This excellent tweet rather appeals to us


7. Pleased to see one of our fave pubs getting Twitter recognition


8. Cricklewood South Rail Freight sidings opened this week. Great news for Rail Enthusiasts, not quite sure whether the locals are so happy though


9. A date for your diary


10. Fancy some cheap music rehearsal


That's all folks!

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Don't forget to make a date in your diary for The Barnet Eye Xmas party and Community awards at Mill Hill Rugby Club on Fri 14th December at Mill Hill Rugby Club at 8pm. We really hope you can come down and say Hi. Admission is Free.